Pricing
You pay for scale, not for scans
Subscription, commission on turnover and limits — open, net and in one place. Over a limit you pay a surcharge up to a cap you set yourself. On a paid plan, going over a limit does not switch off codes, pages or recalls, and they keep working for 30 days after your contract ends. Change your plan in the panel at any time.
Pick a ceiling, not a feature bundle
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Straight talk about payments. Itemoo is not a payment institution and does not handle your money. Every manufacturer operates their own merchant account at the payment gateway — sales proceeds go from the gateway directly to you, bypassing us entirely. Besides ING Pay, Przelewy24, PayU, Tpay, Paynow, Autopay (companies from Poland) you can connect Stripe, PayPal, Adyen or Mollie — also as a brand from outside Poland.
In every plan
The core is the same from the first plan
Plans differ in scale and extras. What a manufacturer comes to Itemoo for works in each of them.
Product page and QR code
Every product gets a page with the current manual and documents, opened from the code on the label.
Scans cost nothing
We do not count scans or product page views — anyone can scan the code, as often as they like.
Document versions
A new version of a manual or safety data sheet reaches the product page with no label reprint.
Change history
Every page publication stays in the version history, and the log shows who changed what — with the value before and after.
Recalls without limits
Everyone who scans the code sees the batch recall notice. Recalls are never blocked, on any plan.
AI import
The assistant pulls product data out of your documents. Every plan comes with a token pool.
GS1 Digital Link
Code addresses in the GS1 Digital Link standard — with GTIN, batch and serial number.
Comparison
Compare every plan
Limits, modules and support in one table. The values come from the same plan catalogue we bill from.
Scroll the table sideways to see every plan.
Calculator
What will you pay?
Enter your net turnover from orders handled through Itemoo (your brand shop and connected marketplaces, all brands of the company) and the number of products. We work out the subscription, commission and extra charges in every paid plan, paying monthly and yearly.
How it works
How paid plans work
01
Change plans at any time
Up or down, yourself in the panel. A new plan applies at once, the subscription is prorated by day, and new commission tiers start with the next period. With yearly payment, a downgrade takes effect when the paid year ends.
02
Yearly payment at a discount
Pay yearly in advance — the switch above the cards shows each plan’s yearly price. One document in your billing currency, paid by bank transfer; your price stays fixed for the paid year. Upgrade at once with a top-up until the end of the year.
03
Commission tiers follow your billing period
Paying monthly, commission tiers apply month by month. Paying yearly, they accumulate over the paid year, starting from the month your contract year begins. A change of billing period changes the tiers from the next period.
04
Overage with a cap you set
When you go over the limit for products, serialised units, team, brands or files, you pay for the excess, measured at the month’s peak. Serialised units are never deleted, so we count every one generated since the start. In the panel you can set a monthly overage cap — once it is reached, new items above the limit wait, and we notify you at 80% and 100%.
05
AI with a spending ceiling
Above the AI token pool, AI keeps working only if you set a spending ceiling in the panel — you pay for usage up to that ceiling. Without a ceiling, import and the assistant wait for the next month.
06
Commission like a progressive tax
Commission is a fee for handling your sales. We charge it on the net value of orders handled through Itemoo: from your brand shop and from marketplaces connected in the panel (Allegro, eBay, Amazon — from the Pro plan, in early access). Turnover of all brands in a company is added up. Sales outside Itemoo don’t count, and product pages, passports and recalls carry no commission. Each turnover band has its own rate, so crossing a threshold does not raise commission on the whole amount. Turnover is net goods after discounts, without shipping, minus returns.
07
Money goes straight to you
Itemoo does not handle your payments. Every manufacturer has its own payment gateway account, and we settle commission with you separately.
08
Codes after your contract ends
After you cancel, codes and product pages keep working for 30 days while you download a full data export. You can then prepay Code Maintenance Mode for the period during which the law requires your passports to stay available: codes lead to your own address or to a read-only page, and you can still publish recalls. Serial numbers are included up to your plan limit. Its price is in the overage price list.
09
Trial with no card
The trial gives you the full panel to prepare your products, with the shop in preview mode. During the trial, codes and product pages are not public — you can try scanning and the mobile page on our demo brand. Afterwards you choose a plan; otherwise the account becomes read-only and is later deleted with its data.
What we don't do
So that nothing is left unsaid when you buy:
- We don't register passports in the EU DPP registry — we give you the data as JSON-LD (schema.org), a GS1 linkset and through the /v1 API (from the Pro plan); filing it is the manufacturer's step.
- We don't certify products and we are not a notified body or legal adviser.
- The manufacturer is responsible for the content of safety data sheets, instructions and passport data — AI proposes, a person approves.
- We don't machine-translate files — safety data sheets, instructions, certificates; you upload language versions from your own supplier. Descriptions on the page, including the passport, are translated by AI as a draft marked “machine translation” that you publish after review. Passport content can have versions in all 24 official EU languages, and the page interface is in 11 languages.
Extras
Overage prices
Resources above a plan limit are charged for the excess, measured at the month’s peak. Net prices, per month. Below the table — the price of Code Maintenance Mode after your contract ends.
The trial has no extra charges — at a limit we only show a warning.
FAQ
Pricing questions
Your question is not here? Write to us — we answer to the point.
Do I pay for QR code scans?
No. No plan counts scans or product page views. Any customer, service technician or inspector can scan the code as often as they like.
What happens when I go over the product limit?
Each product above the limit is charged from the overage price list, measured at the month’s peak. Serialised unit, team, brand and file limits work the same way. Serialised units are never deleted, so with steady production their count grows year by year. Without an overage cap nothing is blocked.
If you set a monthly overage cap in the panel, the cost has an upper bound: once it is reached, new products, brands and invitations above the limit wait until the month ends or the cap is raised. Existing codes, pages and recalls always keep working.
When the extra charges start to grow, a higher plan is usually cheaper — compare it in the calculator.
How is commission on turnover calculated?
Like a progressive tax: each turnover band has its own rate, and crossing a threshold raises the rate only on the excess, not on the whole amount. Tiers follow your billing period: month by month when paying monthly, cumulative over the paid year when paying yearly.
Turnover is the net value of goods after discounts, without shipping, minus cancellations and returns, from orders handled through Itemoo (your brand shop and connected marketplaces). Turnover of all brands in a company is added up; sales outside Itemoo don’t count.
Does Itemoo handle my payments?
No. Every manufacturer works with its own payment gateway account, and sales revenue goes straight to them. We settle commission with you separately.
Can I change plans later?
Yes, up or down, yourself in the company panel. A new plan applies at once, the subscription is prorated by day, and new commission tiers apply from the next billing period.
When paying yearly, you can upgrade at once with a top-up until the end of the paid year, while a downgrade starts when that year ends.
What happens to my codes if I cancel?
After your contract ends, codes and product pages keep working for 30 days while you download a full data export.
You can then prepay Code Maintenance Mode: codes lead to your own address or to a read-only page in its last version, and you can still publish batch recalls. Without it, brand data is deleted and the codes show a notice that the product is no longer supported.
You buy the mode for whole years, at least for the period during which the law requires your products’ passports to stay available (e.g. 10 years for batteries). You pay a fixed company fee and a decreasing per-product rate, so a large catalogue costs less per product. Serial numbers of individual units are included up to your last plan’s limit. Prices are below the overage price list.
Can I import my catalogue from a CSV file?
Yes, on every plan. The CSV import takes an export from your ERP or PIM and suggests a column mapping that you approve. From a file you can load products, serial numbers of individual units, SKUs with EAN codes and stock levels.
Ongoing data exchange with your ERP (the /v1 API, webhooks and order export) comes with the integrations module from the Pro plan.
Can the website and codes carry my brand?
From the Start plan, your brand website runs on your own domain. Codes on products always lead to the Itemoo domain: we keep it running after your contract ends, so a printed code does not die with your DNS record and can keep working in Code Maintenance Mode for years.
The product page after a scan, the order page, the app and emails without Itemoo branding come with the Enterprise plan.
What happens after the trial?
You choose a paid plan and keep working on the same data. If you do not, the account becomes read-only and the company is deleted a couple of weeks later — we send reminders before that. That is why codes are not public and cannot be printed during the trial: nothing from the trial ends up on your goods.
Do prices include VAT?
No. All prices on this page are net — VAT is added at the rate that applies to your company.
When is support available?
We handle tickets Monday to Friday, 9:00–17:00 Polish time (CET/CEST), excluding Polish public holidays. The “working h” response times in the table count only within those hours — a ticket sent on Friday evening counts from Monday morning.
On the Enterprise plan, critical tickets (an outage, e.g. the product page does not open after a scan) get a 24/7 response: the clock keeps running at night, at weekends and on holidays, and the ticket goes straight to the person on call.
I need terms that no plan offers. What then?
Write to us. For a large catalogue, many brands or particular SLA requirements we prepare an individual plan under a signed agreement.
Not sure which plan to choose?
Show us your catalogue. In thirty minutes we pick a plan and import one product live, from your own files.